You can change your size within 7 days, provided the product has not been worn or washed and is in the original packaging. You can change it once per order, free of charge at the store. The store returned the customer. (The customer is responsible for the cost of returning it to the store)
Can I return the product?
You can return it in the event of a mistake from Midori Anzen, such as receiving the wrong style, color, size, or defective products caused by the production process
Can I change the product model or color?
It is not possible to change the model or color if the customer has already placed an order.
If I purchase products from other channels, can I change the product through this channel?
Cannot make changes here. The shop recommends that you contact and make changes through the channel where the customer initially placed the order
May I issue a tax invoice?
I can issue an invoice, and it must be issued no later than 7 days from the date of payment.
Does the product have a warranty?
If the product is damaged within 3 months, the store will not issue a warranty card. However, if the damage is due to a production error, you can contact the staff to provide information, and they will guide you through the next steps.
If you wish to order a large quantity of products, what should you do?
You can contact the online customer service at 02-651-9799, extension 14.
Can products be shipped overseas?
You can contact online customer service at 02-651-9799 ext. 14.
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